Privacy Policy

1. What We Collect

We collect personal data only when you submit it through our contact form or communicate with us directly. The data we may collect includes:

• Full name
• Email address
• Phone number (optional)
• Message content relating to the watch or service enquiry
• Technical data: IP address, browser type, pages visited (via analytics tools)

Legal basis: Consent (contact form submissions), legitimate interest (service delivery and communication), and contractual necessity (when a repair order is placed).

Retention: Contact enquiry data held for 12 months. Repair records retained for up to 3 years for warranty and service history purposes. Technical/analytics data held for up to 26 months.

2. How We Use Your Data

• To respond to your service enquiry
• To communicate about your repair order — progress updates, parts decisions, collection
• To maintain service records for pieces we have worked on
• To improve our website using anonymised analytics data

We do not sell personal data, share it with advertising networks, or use it for any marketing purpose without explicit consent. We do not send promotional communications unless you have asked us to.

3. How We Protect Your Data

Our website is served over HTTPS. Contact form submissions are transmitted via encrypted connection. Access to stored records is restricted to workshop staff directly involved in service delivery.

In the event of a data breach affecting your personal information, we will notify affected individuals within 72 hours where practicable and will inform relevant authorities as required by applicable law.

4. Cookies

Our website uses essential cookies for basic operation and optional analytics cookies to understand how visitors use the site. You can manage cookie preferences at any time via our Cookie Policy page. Analytics cookies are only placed with your consent.

5. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate data
• Erasure: Request deletion of your data where we have no legal basis to retain it
• Portability: Receive your data in a common machine-readable format
• Objection: Object to processing based on legitimate interest
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You may also lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

6. Third-Party Links

Our website may reference or link to external resources. Cogwheel is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of any external site you visit.

7. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us at [email protected] and we will delete it promptly.

8. Policy Updates

This policy may be updated to reflect changes in our data handling practices or applicable law. The current version will always be available on this page with an updated date shown at the top. Continued use of our website following a revision constitutes acceptance of the updated policy.